| Uplift of imports from port | |
Auckland ports | Three business days after the container has cleared or we have been notified that it is available for pick up. This includes but is not limited to: Port of Auckland, Metroport and Rail |
| Port of Tauranga and Northport | By arrangement |
| Bulk tipping | |
| Booked with Bulk Despatch | |
| Import containers | |
| Devanning | Six business days |
| Dekitting and/or cleaning | Two business days |
| Container Dehire | Five business days |
| SLA resets when factors beyond Bonney’s control prevent us from dehiring a container, this includes but is not limited to: # No nominated depot # No acceptance at depot # Depot not accepting containers from your shipping line/carrier # Depot closures | |
| Export Containers | |
| Empty drop | Cut off for instructions 2pm day prior to delivery |
| Delivery is dependent on: # Container Depot booking slot availability # Container Depot stock availability | |
| FCL | Containers advised and ready for pick up two working days ahead of cut off |
| SLA for multiple services | |
| The combined total of the business days allowed for each service provided. |
Peak planning
Due to the ongoing supply chain crisis causing ongoing lumpiness in the arrival of stock – we are continually reviewing our capacity to receive product into our warehouse.
In the instance that we do not have capacity to devan within our existing service level agreement days we will notify the customer on the timeframe for the containers to be devanned.
In this instance we are unable to accept any liability for detention charges.
Liability outside of SLAs
We are not able to accept any liability for demurrage or detention when the factors are beyond our control due to unavailability of VBS bookings, congestion or multiple shipments for a single customer arriving at the same time. Any liability that is agreed to, will relate to business days only.
Please refer to our Terms and Conditions regarding Detention Liability
How we count days across all SLAs
Day 0: Day of notification if received before 2pm, if received after 2pm Day 0 is next day.
For example:
Scenario 1: Email notification received Monday 12 noon – Monday is Day 0.
Scenario 2: Email notification received Monday 2pm – Monday is Day 0.
Business Days
Business days exclude weekends (Saturday and Sunday) and public holidays.