Container Service Level Agreement

Uplift of imports from port:

  • Auckland ports: Three business days after the container has cleared or we have been notified that it is available for pick up.
  • Port of Tauranga and Northport: By arrangement.

Import containers – Bulk tipping:

  • Continue to be booked directly with Bulk Despatch

Import containers

  • Devanning: Six business days
  • Dekitting and/or cleaning: One business day
  • Container Dehire: Five business days
  • Container transfers: Our warehouse manager will book these in and advise availability at time of booking.

SLA for multiple services:

  • The combined total of the business days allowed for each service provided.